AI support agent for your brands
Instagram, WhatsApp and Messenger, in Egyptian Arabic, Franco and English. Plugged into your Shopify catalogue.
Plugs into your stack
Powering conversations for
01 — The problem
A DM that waits until morning is a sale someone else answered.
Size questions do not keep office hours.
Every channel you open lands on the same few people.
02 — What ReplAi does
80% of conversations, on its own.1
01 / Operations
Tracking, changes, cancellations, returns. It talks to Shopify and Bosta directly.
02 / Multimodal
A voice note in Egyptian. A photo of the thing they want. It answers with the product.
1ReplAi internal data, merchant cohort rolling 30-day average, Q2 2026.
03 . Your numbers
How well it goes
Extra revenue a month
$2,430
81
More orders a month
$29,160
Over a year
Estimate. Baseline close rate and lift tiers come from the ReplAi pilot cohort, Q1 2026. Bronze’s 13x month sits above the ambitious tier.
04 — COD confirmation
ReplAi confirms every COD order on WhatsApp. The customer taps once.
An unconfirmed order costs you shipping both ways and the sale.
Wrong address or size? They say so in the same chat and it edits the order.
1Blaze Sportswear: return-to-origin rate on COD orders, first month running WhatsApp confirmation with ReplAi.
05 — Returns and exchanges
Returns run end to end, and the swap is always offered first.
It offers a swap before it offers a refund.
Customers pick items and see the fee themselves, on your own returns page.
Store credit, original payment, or cash from the courier at pickup. Fees follow the zone.
Outbound replacement and inbound return tracked separately.
06 — Control
You decide what it can do and when a human steps in.
Switch the AI off for one chat or the whole brand. It stays quiet until you hand it back.
Escalations arrive with the reason and the customer's mood attached.
It withholds payment status and addresses, and checks the phone matches the order.
Timing promises like "in a few minutes" are hard-blocked, in English and Arabic. Topics you ban get escalated instead of answered.
07 — Proof
Result
13x
DM sales growth
Timeline
1 month
pilot to payoff
New hires
0
same support team
Handled by AI
80%
without a human
Bronze had the Instagram traffic. The team could not keep up with the DMs.
ReplAi answered every one in Arabic and placed the COD orders in the chat.
A month later DM revenue was up 13x, on the same team.
“Our DM sales grew 13x in a single month. ReplAi just kept closing while we slept.”
“The Arabic understanding is the thing. It speaks Egyptian properly. Customers don't even realise they're talking to AI until we tell them.”
“At a fraction of an agency's cost, it handles all our customer chats professionally and realistically. It's saved us at least 10 hours a week.”
Shopify brands tend to see results in their first month.
08 — Setup
Five steps, no developer.
Your catalogue syncs in the background.
Link Instagram and Messenger.
Drop in your FAQs and policies.
Tone, limits, and when to hand off.
It takes the conversations.
